Returns & Refunds

For step by step instructions, please refer to our exchange/return form at this link - (HERE). 

RETURN/EXCHANGE POLICY: All return/exchange requests must be made within 30 days of the purchase date.

Merchandise that is unworn, unwashed, and with the tag still intact can be returned for a refund or exchanged with BCC within 30 days of delivery.

In the case of exchanges for a different size or item: Please include this form with your exchange and provide reason code. The original item must first be shipped to and arrive at our location before an exchange can be sent out.

Mystery Boxes are non-refundable or exchangeable, as shown on the item page. If you have any issue with your box, please contact customer service.
For step by step instructions, please refer to our exchange/return form at this link - (HERE). Our policies are also listed on the reverse of the packing slip that came with your order.

All returns and exchanges will need to have the return form on the back of the packing slip filled out and included with your returned package - NO EXCEPTIONS.

Please note we do not refund original shipping fees and we do not cover return costs for return/exchange requests.
BlackCraft reserves the right to refuse requests that do not meet the requirements of our return policy.
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FOOTWEAR: Blackcraft provides free shipping labels for returns on footwear on domestic orders only.
Contact customer service via email for a return label.
Unfortunately, BCC does not cover pre-paid return labels for international orders.
If you need to exchange BCC will cover the shipping cost for the first request, if customer needs to exchange a second time they will be responsible for shipping cost. 
BCC does not cover shipping cost for any Pool Slides or Slippers. 
We ask that you please do not put the return label onto the actual shoebox itself or tape up the box.

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REFUNDS: If an item is being returned for a refund please include the packing slip form with your return and provide reason code. The item must first be shipped to and arrive at our location before a refund can be provided.

Please allow up to 14 business days for the amount to show up on your account after the refund has been processed.

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DAMAGES/MISS-SHIPS: In the case of damaged or incorrect item(s): Please include this form with your miss shipped item and provide reason code.

Blackcraft will issue a pre-paid Return Label for all domestic customers. However, we are unable to provide return label service for international customers. For all international customers, please contact us at inquiries@blackcraftcult.com

Please send all returns/exchanges to: 2890 E Via Martens, Anaheim, CA - 92806, United States.